Like it or not, damage claims are a part of the business in parking management. Damage claims can be a major drain on the income and resources of a valet operation. A Damage Tracking system will minimize the man-hours spent handling claims and reduce costs. Decreased paperwork and faster reporting make claims less burdensome for valet staff and management.
A good claims-tracking application offers a process for claim information to be submitted, monitored and reported on. Our Damage Tracker solution offers this capability out-of-the-box. In addition, once a claim is filed, the system will track the progress and notify relevant staff and management of changes in status until resolution.
Along with the claim detail, images from the vehicle are automatically uploaded into the system upon claim submission and saved. Keeping track of all the aspects of a valet operation is intense work, and good tools are essential. Speedy service is possible only if the valet works fast and the payment procedures can keep up with the pace. Payment options and claims must be handled in a timely and effective manner.